甘肃地区医患关系状况对医院危机管理的影响  

The Influence of the Doctor-Patient Relation on the Hospital Emergency Management of Gansu Province

作　　者：沈燕飞[1] 冉海琼[1] 马国胜[1] SHEN Yanfei;RAN Haiqiong;MA Guosheng(Gansu Provincial People's Hospital, Lanzhou 730000, China)

机构地区：[1]甘肃省人民医院,甘肃兰州730000

出　　处：《西部中医药》2017年第2期46-48,共3页Western Journal of Traditional Chinese Medicine

摘　　要：目的:对甘肃省部分医院的患者进行问卷调查,收集患者对当前医患关系状况的看法、对医疗危机事件的态度以及行为的倾向,探析医患关系状况对医院危机管理的影响。方法:随机抽取甘肃省10家医院的患者,使用自行设计的问卷对患者进行现场调查,收集患者对相关问题的态度及看法,分析医患关系状况对医院危机管理的影响。结果:认为医患关系较好(非常好+比较好)的患者213例(55.4%)。患者对医患沟通状况的满意度与医患关系的评价密切相关(χ~2=183.281,P=0.000)。患者对医务人员主动履行告知责任的评价与医患关系评价密切相关(χ~2=132.903,P=0.000)。结论:加强医患间的沟通,避免危机事件出现,同时加强医疗服务的质量,有利于患者满意度的提高以及医院良好形象的树立。Objective:To study the influence of the doctor-patient relationship on the hospital emergency management by investigating the patients in parts of the hospital of Gansu Province with questionnaires and collecting the patients'opinion about the current doctor-patient relationship,their attitude to the emergency event and behavioral tendency.Methods:The patients in ten hospitals of Gansu Province were chosen randomly.Field investigation was performed by self-designed questionnaire for collecting patients'attitude and opinions on related problems.And the influence of the doctor-patient relationship on the hospital emergency management was analyzed.Results:All213patients thought that doctor-patient relationship was good(55.4%).Patients'satisfaction with doctor-patient communication was closely related with doctor-patient relation evaluation(2=183.281,P=0.000).Patients'evaluation on medical staff fulfilling the duty of disclosure was closely related with doctor-patient relation evaluation(字2=132.903,P=0.000).Conclusion:Strengthening the doctors-patients communication,avoiding the occurrence of the emergency event,and enhancing the quality of medical services at the same time are benefiting for improving patients'satisfaction and establishing good hospital images.

关 键 词：医患关系 医院 危机管理 

分 类 号：R197.3[医药卫生—卫生事业管理]