沟通互补模式在提高患者满意度中的应用  

Application of communication complementation model in improving patient satisfaction

作　　者：付灵芝[1] 陶佳意[1] 叶彩云[1] Fu Lingzhi;Tao Jiayi;Ye Caiyun(Department of Surgery,Huanggang Central Hospital,438000)

机构地区：[1]黄冈市中心医院外科,438000

出　　处：《中国社区医师》2017年第22期141-142,共2页Chinese Community Doctors

摘　　要：目的:探讨沟通互补模式在提高患者满意度中的作用。方法:将236例普外科患者分成两组。对照组采用常规的护患沟通方法,试验组在此基础上采用沟通互补模式进行护患沟通,将两组患者及家属对护理人员的满意度进行比较。结果:试验组患者及家属对护理人员的满意度明显高于对照组。结论:采用沟通互补模式进行护患沟通,能够提高患者及家属对护理人员的满意度,促进护患关系和谐。Objective:To explore the role of complementary communication model in improving patient satisfaction.Methods:236patients in the department of general surgery were divided into the two groups.The control group was treated with routine nursepatient communication method;on this basis,the experimental group used communication complementary model for nurse-patientcommunication.The satisfaction of the two groups of patients and their relatives was compared.Results:The satisfaction degree ofthe patients and their relatives in the experimental group was significantly higher than that in the control group.Conclusion:Usingcommunication complementary model for nurse-patient communication can improve the satisfaction of patients and their familymembers,and promote the relationship between nurses and patients.

关 键 词：互补模式 患者满意度 护患沟通 

分 类 号：R47[医药卫生—护理学]