精细化优质护理管理在整形美容门诊的应用  

Application of fine quality nursing management in plastic surgery clinic

作　　者：李素霞[1] 袁海娟[1] 罗艳香[1] 黄火姐[1] 黄彬彬[1] 黄师菊[1] LI Su-xia;YUAN Hai-juan;LUO Yan-xiang;HUANG Huo-jie;HUANG Bin-bin;HUANG Shi-ju(Department of plastic surgery, Zhongshan University Third Affiliated Hospital,Guangdong Province, 510630, China)

机构地区：[1]中山大学附属第三院整形美容科,广东广州510630

出　　处：《中国医疗美容》2017年第8期99-102,共4页China Medical Cosmetology

摘　　要：目的探索一种适合整形美容门诊的护理管理模式。方法以本科室门诊病人为中心,实施精细化管理(包括优质服务措施、组织相关培训、细化护理职责及各项规章制度等)。结果护理质量成绩达98%以上,病人对护理满意率达99.4%。结论将精细化管理应用到优质护理服务中能够不断提升优质护理服务质量,使所有的服务更加具体与明确,从而更有效改进护理服务质量,提高病人满意度。Objective To explore a kind of nursing management model suitable for plastic surgery clinic.Methods Outpatients in department clinic were given Fine management,including quality service measures,organizing related training,refining nursing responsibilities and rules and regulations,etc.Results The total score of nursing quality control was above98%,and the satisfaction rate of the patients was99.4%.Conclusion Applying fine management to high quality nursing service can improve the quality of high quality nursing service,make all the services more specific and definite,effectively improve the quality of nursing services,improve patient satisfaction.

关 键 词：优质护理服务 精细化管理 心理指导 

分 类 号：R47[医药卫生—护理学]