综合性三甲医院手术前患者诊疗流程重组的探讨与研究  

Discussion and Study on the Recombination of the Diagnosis and Treatment Process of Patients in Comprehensive Third Class A Hospital Before Operation

作　　者：梁姣[1] 王晓娟[1] 孙玉勤[1] LIANG Jiao;WANG Xiaojuan;SUN Yuqin(The Operating Department of Anesthesiology,The Affiliated Hospital of Traditional Chinese Medicine of Xinjiang Medical University,Urumqi Xinjiang 830000,China)

机构地区：[1]新疆医科大学附属中医医院手术麻醉科,新疆乌鲁木齐830000

出　　处：《中国继续医学教育》2018年第8期48-50,共3页China Continuing Medical Education

基　　金：新疆医科大学人文社会科学基金项目-改革与发展专项立项项目(2017XYFG115)

摘　　要：目的探讨手术科室(术前)诊疗流程重组方案及对策,达到以患者为中心,实现就诊全程时间更短、诊疗行为更规范、诊疗效率更高的目的。方法对我院手术患者(术前)诊疗流程通过问卷调查,确定诊疗流程中的瓶颈环节,对瓶颈环节的产生进行原因分析,并提出干预措施。结果通过对手术科室(术前)诊疗流程重组,整体满意度高于建立前。结论手术科室术前患者诊疗流程重组,可以提高术前患者的满意度,提高诊疗效率。Objective To discuss the scheme and the countermeasure of the procedure of preoperative diagnosis and treatment,to achieve the goal of shorter overall time,more standard diagnosis and treatment,and higher diagnosis and treatment efficiency.Methods To determine the bottleneck segment in the diagnosis and treatment flow,analyze the causes of the bottleneck and put forward the intervention measures.Results Through the recombination of the preoperative diagnosis and treatment process,the overall satisfaction was significantly higher than that before the establishment of the department.Conclusion The recombination of the procedure of preoperative diagnosis and treatment in the department of surgery can improve the satisfaction of the patients before operation and improve the efficiency of diagnosis and treatment.

关 键 词：手术科室 术前 诊疗 流程 重组 

分 类 号：R197[医药卫生—卫生事业管理]