河南省新乡市农村机构养老满意度及影响因素分析  

Analysis of Satisfaction Degree and Influencing Factors of Rural Old-age Care Institutions in Xinxiang,Henan Province

作　　者：吴焕[1] 聂丽[1] WU Huan;NIE Li(Xinxiang Medical University,China Urban and Rural Health Survey and Research Center of Xinxiang Medical University,Xinxiang 453000,China)

机构地区：[1]新乡医学院,新乡医学院中国城乡卫生调查研究中心,新乡453000

出　　处：《价值工程》2018年第8期214-215,共2页Value Engineering

基　　金：新乡市政府决策研究招标课题(B16036)

摘　　要：为了解新乡市农村养老机构现状,入住老人对机构养老的满意度及影响因素,寻求机构养老和谐发展的对策,采用问卷调查及深入访谈法对50位入住机构的老人进行调查,发现新乡市农村养老机构的入住老人对伙食和居住条件满意度较高,但整体来看,养老机构仍存在规模严重不足,服务满意度和幸福指数较低等问题,相关部门应从鼓励多渠道开办农村养老机构;加大服务人员培训力度,提升养老机构的专业服务水平;注重精神生活服务质量提升;加强宣传,积极培养农村老人机构养老的意识等四个方面来提升农村机构养老机构服务能力与满意度。In order to understand the present situation of rural old-age care institutions in Xinxiang,and the satisfaction degree and influencing factors of the elderly to the institutional old-age care system,and to seek the countermeasures for the harmonious development of institutional old-age care institutions,this paper uses questionnaire and in-depth interviews to investigate50old people in institutions,and finds that the elderly in rural old-age care institutions in Xinxiang have a higher satisfaction with food and living conditions,but on the whole,there are still some problems such as serious shortage of scale,low service satisfaction and happiness index,and so on.The relevant departments should improve the service ability and satisfaction of rural old-age care institutions from four aspects:encourage the establishment of multi-channel rural old-age care institutions;strengthen the training of service personnel to improve the professional service level of pension institutions;pay attention to improve the service quality of spiritual life;strengthen propaganda,actively cultivate the awareness of the elderly in rural institutions for the aged.

关 键 词：机构养老 满意度 影响因素 

分 类 号：D669.6[政治法律—政治学]