基于改善患者就医体验的智慧医院建设实践  

Practice on promoting patient experience centered smart hospital construction

作　　者：张晓丽[1] 李超红[1] 侯旭敏[1] 袁骏毅[1] 俞惠丽 ZHANG Xiaoli;LI Chaohong;HOU Xumin;YUAN Junyi;YU Huili(Shanghai Chest Hospital,Shanghai Jiao Tong University,No.241,Huaihai West Road,Shanghai,200030,PRC)

机构地区：[1]上海交通大学附属胸科医院,上海市淮海西路241号200030

出　　处：《中国医院》2018年第4期62-64,共3页Chinese Hospitals

摘　　要：随着医疗卫生改革的不断深化,医疗机构的智慧建设成为推进医院发展的驱动力。上海市胸科医院结合自身特点,以患者为中心,通过实施门诊"一站式"服务、"掌上医院"服务、住院"自助一体化"服务,探索"智慧医院"建设,以改善患者就医体验,提高就医效率、优化服务流程,从而提升医院的核心竞争力,推进医院发展。With the deepening development of healthcare reform,the smart construction becomes a driving force for promoting the development of the hospital.Shanghai Chest Hospital combined with its own characteristics,taking patients as the center,explore"intelligent hospital"construction by carrying out outpatient on stop service,hand hospital and integrated hospitalization service to improve the patients'experience and medical efficiency,optimize service process,promote hospital core competition and promote hospital development.

关 键 词：信息化 智慧医院 就医体验 

分 类 号：R197.324[医药卫生—卫生事业管理]