智能电网增值业务的调研分析及个性化服务制定  

Smart Grid Value-Added Business Survey and Customized Service

作　　者：王凯军[1] 郑伟民[1] 孙可[1] 靳康萌 张沛[2] WANG Kaijun;ZHENG Weimin;SUN Ke;JIN Kangmeng;ZHANG Pei(State Grid Zhejiang Electric Power Company,Hangzhou 310007,China;Department of Electrical Engineering,Beijing Jiaotong University,Beijing 100044,China)

机构地区：[1]国网浙江省电力公司,浙江杭州310007 [2]北京交通大学电气工程学院,北京100044

出　　处：《中国电力》2018年第2期67-74,共8页Electric Power

基　　金：国网浙江省电力公司科技项目(智能电网商业模式创新路径与评估模型研究)(5211011500a3)~~

摘　　要：智能用电服务、电动汽车充换电、电力光纤到户、社会公共信息服务是智能电网的4项增值服务,已经慢慢融入到人们的生产生活之中。通过网络调研问卷的方式收集用户基本信息和对智能电网增值业务不同需求的信息数据,在对不同用户群体的特征分析及需求分析的基础上,创新性地制定出针对不同用户的个性化智能电网增值服务策略,让智能电网用电增值服务最大程度地满足不同客户的个性化需求,从而提高客户的使用舒适度。Smart grid value-added business include intelligent electricity services,electric vehicle charging,Fiber To The Home(FTTH)and public information service.These services have gradually integrated with customers'daily life.Customer information and needs for different smart grid value-added services are collected through internet surveys.Based on characteristic and requirement analysis,customized services for different types of consumers are proposed in order to meet personalized needs and increase customer comfort level.

关 键 词：智能电网 增值服务 用户群体特征 个性化服务 

分 类 号：TM761[电气工程—电力系统及自动化]