门诊智慧医疗信息系统的优化实践  

Optimizing Process and Effects of Outpatient Medical Information Platform

作　　者：汪小锋[1] 郑焜[1] 吴胜[1] 俞刚[1] 陈竹静 WANG Xiaofeng;ZHENG Kun;WU Sheng;YU Gang;Chen Zhujing(Department of Information,The Children’s Hospital,Zhejiang University School of Medicine,Hangzhou Zhejiang 310052,China)

机构地区：[1]浙江大学医学院附属儿童医院信息科,浙江杭州310052

出　　处：《中国医疗设备》2018年第4期158-161,共4页China Medical Devices

基　　金：浙江省基础公益研究计划(LGF18H260004)

摘　　要：目的本文详细介绍医院智慧医疗信息平台的建设和实践。方法通过改进医院智慧医疗系统的流程,减少患者操作步骤、增强智慧医疗的容错机制、优化翻译错误提示和系统自我恢复等方法,使患者更乐于使用医院智慧医疗平台。结果统计2016年年初及年末医院智慧医疗和人工窗口的数据,显示使用医院智慧医疗比例人数显著上升。结论针对我院门诊智慧医疗服务,还需要医院增加专业人员指导,增加智慧医疗系统方面使用宣传;在设备维护和系统稳定、资金对账等方面有待进一步完善;在实名制,医保网络互联连接方面有待增强。Objective The optimizing process and effects of outpatient medical information platform were introduced in this paper.Methods The process of hospital smart medical system,including reducing patient waiting time,enhancing the fault-tolerant mechanism of smart medical treatment,optimizing translation error prompt and system self-recovery was improved to enhance the interoperability between patient and machines,which made patients more willing to use the hospital smart medical platform.Results The date of hospital smart medical platform and artificial windows at the beginning of and the end of 2016 were analyzed,statistics showed that there was a significant increase in the proportion of patients using hospital wisdom.Conclusion In view of the outpatient wisdom medical service in our hospital,we also need to increase the guidance of professional staff and increase the use of publicity in the aspect of intelligent medical system.It needs to be further improved in the aspects of equipment maintenance and system stability,funds reconciliation,real-name system and so on.

关 键 词：智慧医疗 信息系统优化 自助机 在线支付 

分 类 号：R197.3[医药卫生—卫生事业管理]