Kano模式分析技术对儿科住院病人支持性照护需求的调查研究  

Investigation on Kano model analysis technology for supportive care needs in pediatric inpatients

作　　者：崔燕[1] 梁琪[1] 刁海燕[1] 华梅琴[1] 石月 仲苏蕾 Cui Yan;Liang Qi;Diao Haiyan(Subei People’s Hospital of Jiangsu Province,Jiangsu 225001 China)

机构地区：[1]江苏省苏北人民医院

出　　处：《护理研究》2018年第6期904-907,共4页Chinese Nursing Research

基　　金：江苏省苏北人民医院课题;编号:yzucms201556

摘　　要：[目的]采用Kano模式分析技术探讨儿科住院病人支持性照护需求的特点,为提高住院患儿护理服务质量提供依据。[方法]运用依托Kano模型自行设计的儿科住院病人支持性照护需求调查问卷对方便抽样的300例住院患儿家属进行问卷调查,确定支持性照护服务需求的属性。[结果]儿科住院病人支持性照护需求中,必备属性6个(25%),期望属性8个(33%),魅力属性9个(38%),无差异属性1个(4%)。在象限分析图中,位于优势区的有10项需求,改进区的有7项需求。[结论]儿科护理管理者可根据Kano模型分析结果,把服务内容放在重点项目上,在满足病人的必备属性的基础上,尽可能满足病人的期望属性,实现儿科住院病人护理质量的持续改进。Objective:To explore the characteristics of supportive care needs of pediatric inpatients by using Kano model analysis technology,and to provide evidences for improving the quality of nursing service for hospitalized children.Methods:A total of 300 parents of hospitalized children from convenient sampling were investigated with a self designed questionnaire for supportive care needs of pediatric inpatients by using Kano model,to make the attributes of supportive care needs.Results:There were 6 essential attributes(25%),8 desirable attributes(33%),9 attractive attributes(38%),and 1 independent attributes(4%).In the quadrant analysis,there were 10 requirements in the dominant area and 7 requirements in the improved area.Conclusions:Pediatric nursing managers can put the service contents on key projects according to the results of Kano model analysis,and on the basis of the essential attributes of satisfying the patients,it is possible to meet the desired attributes of the patients,so as to achieve continuous improvement of nursing quality of pediatric inpatient.

关 键 词：儿科 住院病人 Kano模式 支持性照护 属性 

分 类 号：R473.72[医药卫生—护理学]