分析门诊预约对门诊管理及医院整体的影响  

Analysis of Outpatient Appointments on the Outpatient Management and the Whole Hospital

作　　者：唐小花[1] TANG Xiaohua(Outpatient Department,People's Hospital of Danyang City,Danyang Jiangsu 212300,China)

机构地区：[1]江苏省丹阳市人民医院门诊部,江苏丹阳212300

出　　处：《中国卫生标准管理》2018年第7期21-22,共2页China Health Standard Management

摘　　要：目的探析门诊预约对门诊管理及医院整体的影响情况。方法以2016年3月—2017年3月起为研究时段,将其看作研究组,此阶段我院门诊开展预约制度;以2015年3月—2016年2月前时段作为对照组,此阶段我院门诊未开展预约制定。结果开展预约制度前,患者平均挂号时间、平均挂号量高于开展预约制度后(P<0.05);开展前,患者的总满意度为80.33%,低于开展后的95.91%(P<0.05)。结论门诊预约的开展,不仅能使就患者就诊等待时间缩短,门诊就诊量提升,而且还能提升患者就诊满意度,使医院整体服务质量进一步提高。Objective To explore outpatient appointments on the outpatient management and the overall impact of the hospital.Methods Starting from March 2016 to March 2017 as a research period and regarded as a research group.In this phase,outpatient department of our hospital carried out an appointment system.From March 2015 to February 2016 as a control group.as the control group.Results Before the appointment system was implemented,the average registration time and the average registered number of patients were significantly higher than those of the preappointment system(P<0.05).Before the start of the appointment system,the total satisfaction of the patients was 80.33%,significantly lower than 95.91%(P<0.05).Completion The appointment of consultation can not only shorten the treatment waiting time for patients,improve the outpatient clinic attendance,but also improve patient satisfaction and further improve the overall service quality of the hospital.

关 键 词：门诊管理 门诊预约 医院整体 

分 类 号：R197[医药卫生—卫生事业管理]