人性化管理措施对医院形象提升的思考  

Reflections on the Improvement of Hospital Image with Humane Management Measures

作　　者：刘映[1] 王媛媛[2] 梁萍[3] 陈春玲[4] LIU Ying;WANG Yuan-yuan;LIANG Ping;CHEN Chun-ling(Department of Information Southern Hospital,Southern Medical University,Guangzhou 510515,Guangdong,China;Office Southern Hospital,Southern Medical University,Guangzhou 510515,Guangdong,China;Sterilization Supply Center Southern Hospital,Southern Medical University,Guangzhou 510515,Guangdong,China;Department of Transfusion Southern Hospital,Southern Medical University,Guangzhou 510515,Guangdong,China)

机构地区：[1]南方医科大学南方医院信息科,广东广州510515 [2]南方医科大学南方医院办公室,广东广州510515 [3]南方医科大学南方医院消毒供应中心,广东广州510515 [4]南方医科大学南方医院输血科,广东广州510515

出　　处：《医学信息》2018年第8期25-27,共3页Journal of Medical Information

摘　　要：当前医院形象的提升遇到前所未用的瓶颈,使医院形象每况愈下。本课题对医院加强人性化管理措施落实进行研究,从医院文化、服务环境、人文关怀、管理措施、人才队伍等方面结合实例阐述,提出可行性的意见,为目前的医院适应时代发展需求、顺应患者所望以及推动健康发展、科学发展提供参考。The current image of the hospital has encountered an unprecedented bottleneck and the hospital image has deteriorated.This topic researches the implementation of humanized management measures in hospitals,elaborates examples from the perspectives of hospital culture,service environment,humanistic care,management measures,and talent team,and puts forward feasible opinions for the current hospitals to adapt to the needs of the development of the times and conform to them.Patients can hope and promote healthy development and scientific development to provide reference.

关 键 词：人性化管理 医院 形象 

分 类 号：R197.3[医药卫生—卫生事业管理]