双高会诊及高危手术强化沟通程序的应用探讨  

Implementation of Strengthening Communication in Double-High Consultation and High-Risk Surgery

作　　者：吴占勇[1] 吴春富[1] 杨士杰[1] 张亚丽[1] 马振兴 韩月起 孟国印 张宏亮 WU Zhanyong;WU Chunfu;YANG Shijie;ZHANG Yali;MA Zhenxing;HAN Yueqi;MENG Guoyin;ZHANG Hongliang(Jizhong Energy Xingtai Mining Group Co.,Ltd.General Hospital,Xingtai,Hebei,054000,China)

机构地区：[1]冀中能源邢台矿业集团有限责任公司总医院,河北邢台054000

出　　处：《中国卫生质量管理》2018年第4期75-76,80,共3页Chinese Health Quality Management

摘　　要：通过实施高龄、高危会诊及高危手术强化沟通程序,申请会诊数量总体呈上升趋势,由2010年的228例提升至2016年的1 978例,申请高危手术强化沟通程序的病例由2014年的3例上升至2016年的225例,无一例医疗纠纷,患者满意度由2010年的85.3%上升至2016年的98.5%。双高会诊及高危手术强化沟通程序能够保证医疗安全,加强医患沟通,提高患者满意度。Through the implementation of strengthening communication in double-high consultation and high-risk surgery age,the total number of applications for consultations had been on an upward trend from 228 cases in 2010 to 1 978 cases in 2016.The application of strengthening communication procedure in high-risk surgery had increased from 3 in 2014 to 225 cases in 2016,with no medical dispute.Patient satisfaction increased from 85.3%in 2010 to 98.5%in 2016.The implementation of strengthening communication procedure in double-high consultation and high-risk surgery can ensure medical safety,strengthen communication,and improve patient satisfaction.

关 键 词：双高会诊 强化沟通 医疗纠纷 患者满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]