我院改善患者就医体验的实践与思考  

Practice and Thinking of the Improvement of Patient Experience in the Hospital

作　　者：蔡培铭[1] 刘昌明[1] 林成寿[1] CAI Pei-ming;LIU Chang-ming;LIN Cheng-shou(Mindong Hospital Affiliated to Fujian Medical University,Ningde,Fujian,355000,China)

机构地区：[1]福建医科大学附属闵东医院,福建宁德355000

出　　处：《中国医院管理》2018年第10期74-75,共2页Chinese Hospital Management

摘　　要：以进一步改善医疗服务行动计划为契机,从优化门诊布局、预约诊疗、便民服务、信息技术、优质护理、人文关怀等六大举措持续改进医疗服务质量,社会满意度不断提升,并深入思考如何更进一步改善患者的就医体验。Based on the further improvement of the medical service program,the quality of medical service is continuously improved from six major measures,such as optimizing outpatient layout,appointment diagnosis and treatment,convenience service,information technology,high quality nursing and humanistic care,to improve social satisfaction gradually.How to enhance the patients’sense of medical treatment and acquired feeling is further thought.

关 键 词：医疗服务行动计划 就医体验 获得感 

分 类 号：R197.323.2[医药卫生—卫生事业管理]