D&M信息系统成功模型的应用与展望  

The Application and Prospect of the DeLone and McLean Model of IS Success

作　　者：费欣意 施云[1] 袁勤俭[1] Fei Xinyi;Shi Yun;Yuan Qinjian(School of Information Management,Nanjing University,Nanjing 210023,China)

机构地区：[1]南京大学信息管理学院,江苏南京210023

出　　处：《现代情报》2018年第11期161-171,177,共12页Journal of Modern Information

基　　金：江苏省社会科学基金项目"学术虚拟社区知识交流的效果评价研究"(项目编号:17TQB003)

摘　　要：[目的/意义]为了了解D&M信息系统成功模型的应用研究进展,并从中总结出当前研究存在的不足,为今后深入研究与应用的方向提供参考意见。[方法 /过程]挑选国内外具有代表性的基于D&M模型的实证研究文献加以述评,总结了该模型在实践中的应用方式,分门别类地讨论了研究取得的成果,并就模型应用中存在的问题以及未来值得关注的研究方向做出讨论。[结果 /结论]研究发现,目前对D&M模型的应用主要从信息系统净收益、系统成功的影响因素、用户相关问题以及系统设计与优化上的实践4个方面展开研究。研究中存在的主要问题集中在实践环境下模型结构的调整与变量的解释、具有差异性的信息系统之间的横向对比以及实践型应用较少上,这些问题的存在也为今后的研究提供了值得参考的方向。[Purpose/Significance]In order to understand the application research progress of the D&M information system success model,summarize the deficiencies of the current research,and provide reference for the future research and application direction.[Method/Process]This paper selected domestic and foreign representative D&M model-based empirical research literatures,summarized the application methods of the model in practice,and discussed the research results in different categories.It also discussed the problems existing in the application of the model and provides the research directions worthy of attention in the future.[Result/Conclusion]The research found that the current application of D&M model mainly studied four aspects:the net benefit of information system,the factors influencing system success,user-related problems and the practice of system design and optimization.The main problems in the research focued on the adjustment of the model structure and the interpretation of variables in the practice environment,the horizontal comparison between the different information systems,and the lack of practical applications.The existence of these problems provided a direction worthy of reference for future research.

关 键 词：D&M信息系统成功模型 净收益 影响因素探索 用户行为 

分 类 号：G201[文化科学—传播学]