我院创新门诊服务管理的实践探索  

Practice Exploration of the Innovation of Outpatient Service Management in the Hospital

作　　者：胡滨[1] 郭欣[1] 李茜[1] 贺凌婕[1] 孙燕[1] HU Bin;GUO Xin;LI Qian;HE Lingjie;SUN Yan(Beijing Friendship Hospital,Capital Medical University,Beijing,100050,China)

机构地区：[1]首都医科大学附属北京友谊医院,北京100050

出　　处：《中国医院管理》2018年第11期67-69,共3页Chinese Hospital Management

摘　　要：分析了医院门诊服务存在的问题,提出了优化门诊服务管理的路径,即改善门诊就医环境;创新检验服务理念,优化检验服务模式;创新就诊模式,开启门诊疑难病患者的绿色直通车。通过优化门诊服务管理,提升了患者就医体验,2017年北京市市属22家医院患者满意度调查中,门诊患者满意度排名第一。The status of outpatient service is analyzed,and the pathway of the innovation of outpatient service management is proposed,i.e.the improvement of outpatient environment.The concept of examine service is innovated,and the examination service model is optimized.The treatment model is innovated,and the the green direct train of outpatient stubborn disease is started.Optimization of the outpatient process management can effectively im?prove the patients’medical experience and satisfaction.In 2017,Beijing Hospital Administration Bureau conducts a sur?vey on the degree of satisfaction of patients,and it shows outpatient patients’satisfaction ranks first.

关 键 词：门诊管理 就诊模式 满意度 

分 类 号：R197.323.2[医药卫生—卫生事业管理]