中国移动客户服务管理系统(CRM系统)的优化设计  

Optimal Design of China Mobile Customer Service Management System(CRM System)

作　　者：耿佳钰 GENG Jia-yu(School of Information,Inner Mongolia University of Science and Technology,Baotou Inner Mongolia 014010)

机构地区：[1]内蒙古科技大学信息学院,内蒙古包头014010

出　　处：《数字技术与应用》2018年第9期179-180,共2页Digital Technology & Application

摘　　要：切实运用适当措施做好中国移动客服服务管理系统的优化设计工作,对于持续改善提升中国移动客户服务工作的综合性组织开展,助力中国移动日常经营过程的综合收益持续改善提升具备重要意义。It is of great significance to make good use of appropriate measures to optimize the design of China Mobile Customer Service Management System(CMCS)for the continuous improvement and promotion of the comprehensive organization of China Mobile Customer Service(CMC)and the continuous improvement of the comprehensive income of CMC daily business process.

关 键 词：中国移动通信 客户管理系统 优化设计 探讨分析 

分 类 号：F262[经济管理—国民经济]