银医自助服务平台的实施难点及对策研究  

Study on Implementing Painpoints and Countermeasures of the Bank-Hospital Self-Service Platform

作　　者：张沛[1] 王永刚 计虹[1] 张军 ZHANG Pei;WANG Yong-gang;JI Hong;ZHANG Jun(Information Management Center,Peking University Third Hospital;PKU Healthcare IT Co.,Ltd)

机构地区：[1]北京大学第三医院信息管理中心 [2]北大医疗信息技术有限公司

出　　处：《医院管理论坛》2018年第11期70-72,共3页Hospital Management Forum

摘　　要：总结分析我院银医自助服务平台实施过程中遇到的难点,运用先进的管理方法和技术手段进行探索研究并提出了有效的解决方案,通过关键环节流程再造降低了系统流程复杂度,基于配置管理增强了系统的可维护性和可扩展性,利用监听工具和冗余备份极大地提高了系统的高可用性,为其他医院的自助服务平台建设提供参考。This paper summarized and analyzed the difficulties encountered in the implementation of the bank-hospital self-service platform in our hospital.The hospital used advanced management methods and technical approach to explore and propose effective solutions.Key process reengineering was undertaken to reduce the complexity of the system.The maintainability and scalability of the system got enhanced based on configuration management.The use of monitoring tools and redundant backup greatly improved the system's high availability.The practice of the hospital provided reference for the construction of self-service platforms in other hospitals.

关 键 词：自助服务平台 流程再造 系统可扩展性 高可用性 

分 类 号：R197.32[医药卫生—卫生事业管理]