运用巴林特沟通模式对老年住院患者满意度的影响  

Impact of Balint group in elderly inpatient's satisfaction

作　　者：张晶[1] ZHANG Jing(Guangzhou First People' s Hospital,Guangzhou 510180,China)

机构地区：[1]广州市第一人民医院,广州510180

出　　处：《广州医药》2018年第6期58-61,共4页Guangzhou Medical Journal

摘　　要：目的探讨运用巴林特沟通模式对老年住院患者满意度的影响。方法选取我院2016年1月—2016年12月老年科收治的120名患者作为对照组,实施常规护理;另选取2017年1月—2017年12月间老年科接收的120名患者作为观察组,在对照组的护理基础上运用巴林特沟通模式,对比两组患者满意度评价。结果运用巴林特培训后临床护士的沟通能力(包括困难情景沟通能力、情感感知能力、情感支持能力、基本语言沟通能力、基本非语言沟通能力、团队沟通能力)得分较培训前有提高,且观察组患者对护理人员的工作态度、疑问解答、业务指导以及沟通反馈等方面的满意度评价均优于对照组,差异有统计学意义(P<0.05)。结论运用巴林特沟通模式不仅能够显著提升老年患者对住院医疗服务的满意度评价,同时能够提高护士的沟通能力,为提升医院医疗服务水平和良好的社会形象奠定有利基础,值得推广。Objective To study Communication mode of Balint group in elderly inpatient's satisfaction.Methods120patients undergoing the conventional nursing care from January2016to December2016in our geriatric department were selected as control group;120patients undergoing the conventional nursing care plus Balint communication mode from January2017to December2017were selected as observation group.The clinical satisfaction was evaluated.Results After the Balint training,the communication abilities including communication ability at the difficult scenes,emotional perception ability,emotional support ability,basic verbal communication ability,basic non-verbal communication ability,team communication ability were higher than before;the clinical satisfaction on the nurse's working attitude,frequently asked question,professional guidance,and communication and feedbacks in the observation group was higher than that of control group(P<0.05).Conclusion The Balint communication mode may remarkably improve the patient's satisfaction on the nursing services and the nurse's communication abilities.It is of great importance to increase the hospital's medical service and establish a good social image.It is worthy of promotion.

关 键 词：巴林特 沟通模式 老年 住院 满意度 

分 类 号：R473[医药卫生—护理学]