门诊预约服务的实践与探索  

作　　者：胡晓红[1] 李成万[1] 陆宙 许广瑜 丁力[1] 

机构地区：[1]江苏省无锡市第三人民医院,214041

出　　处：《医学食疗与健康》2018年第12期130-130,132,共2页Medical Diet and Health

摘　　要："挂号难、排队长、看病难"是门诊患者在大医院常遇到的突出问题,并具有普遍性。本文意在探析门诊预约的服务及其管理,强化患者使用预约诊疗服务的意识,有效减少患者就诊困惑,以提升门诊预约服务水平,提高患者就诊满意度,合理利用医疗资源。"Difficult registration,long queue,difficult to see a doctor"is a common problem of outpatients,and has a certain universality.The purpose of this paper is to explore the outpatient appointment service and its management,to strengthen the awareness of patients by using appointment service,to effectively reduce the time for patients to see doctor,to improve the level of outpatient appointment service and improve patient satisfaction,rational use of medical resources of hospitals.

关 键 词：门诊预约 管理创新 服务 

分 类 号：R19[医药卫生—卫生事业管理]