基于系统动力学对民航机务维修人员职业倦怠组合干预策略的仿真研究  

Simulation on Combination Intervention Strategies in Civil Aviation Maintenance Personnels' Job Burnout Based on System Dynamics

作　　者：徐瑞华 罗帆[1] XU Ruihua;LUO Fan(School of Management,Wuhan University of Technology,Wuhan 430070,China)

机构地区：[1]武汉理工大学管理学院,湖北武汉430070

出　　处：《安全与环境工程》2019年第1期120-126,共7页Safety and Environmental Engineering

基　　金：国家自然科学基金项目(71271163)

摘　　要：针对民航机务维修人员职业倦怠影响因素之间具有非线性、动态变化的特征,充分考虑民航机务维修人员职业倦怠各种致因与干预策略之间的动态反馈关系,基于系统动力学(SD)理论,从内部和外部构建组合干预策略的民航机务维修人员职业倦怠SD仿真模型,并以S航空公司为例,利用Vensim软件对该航空公司机务维修人员职业倦怠状态的动态变化过程进行仿真模拟。结果表明:民航机务维修人员职业倦怠的致因主要包括生活压力、工作压力和身体疲劳;在相同的时间内,对民航机务维修人员职业倦怠影响程度最大的致因为工作压力;对民航机务维修人员职业倦怠影响程度较大的干预策略主要为倾诉、自我调节和员工帮助计划;加强对民航机务维修人员工作压力的干预,采用内部的倾诉、自我调节和外部的员工帮助计划的组合干预策略能够有效地降低民航机务维修人员职业倦怠的水平。Considering the non-linear and dynamic characteristics of the factors affecting civil aviation maintenance personnels’job burnout,and the dynamic feedback relationship between the factors and intervention strategies,this paper builds systematic dynamic simulation model of civil aviation maintenance personnels’job burnout for combination intervention based on the theory of system dynamics(SD).Then the paper takes the civil aviation company S as an example and simulates the dynamic development process of civil aviation maintenance personnels’job burnout using the software Vensim.The results show that factors affecting civil aviation maintenance personnels’are life pressure,work pressure and body fatigue.The greatest factor affecting reduction of job burnout in the same time is work pressure.Greatest influence on civil aviation maintenance personnels’job burnout is mainly talking,self-regulation and employee assistance program among the intervention strategies.It is helpful to strengthen the intervention on work pressure,and adopt the combination intervention strategies of internal talking,self-regulation,external employee assistance programs in order to reduce civil aviation maintenance personnels’job burnout.

关 键 词：民航机务维修人员 职业倦怠 组合干预策略 系统动力学 仿真模拟 

分 类 号：X92[环境科学与工程—安全科学] V328[航空宇航科学与技术—人机与环境工程]