基于患者家属视角的医患信任及其影响因素研究  

Doctor-patient trust and its influencing factors based on the view of patient family members

作　　者：陈美林 汪文新[1] 江舜杰 赵宇[1] CHEN Mei-lin;WANG Wen-xin;JIANG Shun-jie;ZHAO Yu(School of Management,Jiangsu University,Zhenjiang 212013,Jiangsu,China)

机构地区：[1]江苏大学管理学院,镇江管理学硕士研究生212013

出　　处：《医学研究生学报》2019年第2期193-195,共3页Journal of Medical Postgraduates

基　　金：国家自然科学基金(71373102)

摘　　要：目的医患双方彼此的信任度正在不断降低,文章基于一般人际信任量表调查患者家属对医患信任的评价,探究患者家属对医患信任评价的影响因素。方法采用自制调查表和一般人际信任量表对我国5个省份10家三级甲等医院的3010名患者家属进行调查。结果仅47.2%的患者家属赞同当前医患信任度很好,患者家属的人际信任得分为(70.52±7.07)分。家属年龄、月收入水平和生活满意度是医患信任评价的影响因素。结论患者家属对医患信任的认同度较低,应采取针对性措施提升患者家属的人际信任水平以及生活满意度,从而进一步提升医患信任度。Objective To investigate the evaluation of the doctor-patient trust by family members based on the general interpersonal trust scale,and explore the influencing factors of the evaluation of doctor-patient trust by patient family members,and to provide references for improving the doctor-patient trust and the doctor-patient relationship.Methods A survey of 3010 patient family members in 10 hospitals from 5 provinces in China was conducted using a self-made questionnaire and a general interpersonal trust scale.Results Only 47.2%of the family members agreed that the doctor-patient trust degree was good,and the interpersonal trust score was(70.52±7.07)points.The age,monthly income level,life satisfaction of family members are the important factors affecting the evaluation of doctor-patient trust(P<0.05).Conclusion The patient family members have low recognition of doctor-patient trust,and some targeted measures should be taken to improve the interpersonal trust level and life satisfaction of the family members,so as to further enhance the doctor-patient trust.

关 键 词：患者家属 医患信任 影响因素 

分 类 号：R197[医药卫生—卫生事业管理]