基于乘客行为轨迹图的地铁站服务设计物理触点研究  

Physical Contact of Subway Station Service Design Based on Passenger Behavior Trajectory Map

作　　者：李玉华[1] 戴端[1] LI Yu-hua;DAI Duan(Central South University, Changsha 410083, China)

机构地区：[1]中南大学,长沙410083

出　　处：《包装工程》2019年第6期251-256,共6页Packaging Engineering

基　　金：中南大学中央高校基本科研业务费专项资金资助(2018ttzs053)

摘　　要：目的根据调研发现并总结现有地铁站服务设计上存在的不足,提出相对科学合理的解决办法,来完善地铁站服务设计,提升现代都市乘客的乘车体验和城市轨道交通整体形象。方法以对乘客行为轨迹图的研究为切入点,在乘客进出站乘车行为轨迹的全视角下,从时间和空间两个维度,对乘客行为轨迹展开科学调研,深入挖掘地铁乘车过程中的服务缺口。结论据调研数据分析乘客乘坐地铁流程中亟待优化的物理触点,对现有安检机进行创新设计,提出一种免拉提安检机设计方案,对检票机、升降设备及其他数字与人工触点,提出优化建议。为优化地铁服务设计、提升轨道交通运输效率和乘客乘车体验,提供理论依据与实践参考。This article aims to find out and conclude shortages in existing subway service design and propose a relative scientific and reasonable solution to improve service design of subway and improve the experience of passengers when taking the subway in the modern metropolis and the overall image of the urban traffic. The passenger behavior trajectory was taken as the entry point to have scientific research on behavioral trajectoryof passengers and explore the service gap when taking the subway under the overall perspective of the passenger's ride behavior track. Based on analysis on survey data, the existing security inspection machineis redesigned innovatively. A design scheme on hands-free pullsecurity inspection machine is proposed. Suggestions onoptimizing the check-in machine, lift and other digital and manual contact to optimize subway service design, improve rail transit efficiency and experience of passengers taking the subway and provide theoreticalbasis and practice reference.

关 键 词：地铁站 行为轨迹图 服务设计 物理触点 

分 类 号：TB472[一般工业技术—工业设计]