手术室医辅人员任务智能分配的抢单模式管理  

Managing operating room′s auxiliary personnel with an "order dispatch" model based on an intelligent task assignment system

作　　者：贺吉群[1] 成鹏飞 谢伏娟[1] 聂志芳[1] He Jiqun;Cheng Pengfei;Xie Fujuan;Nie Zhifang(Operating Room, Xiangya Hospital, Central South University,Changsha 410008,China)

机构地区：[1]中南大学湘雅医院手术室,湖南长沙410008 [2]湖南科技大学商学院

出　　处：《护理学杂志》2019年第7期33-36,共4页Journal of Nursing Science

基　　金：湖南省社会科学成果评审委员会重点课题(XSP182D1002);湖南省哲学社会科学基金项目(18YBA150)

摘　　要：目的研发适用于手术室医辅人员任务分配管理的智能软件信息系统,并探讨其运行效果。方法将2018年3月试运行抢单信息系统的509台次手术设为实验组,对医辅人员运用抢单模式进行管理;对同期未实施的486台次同类手术设为对照组,运用常规管理模式;比较两组的运行效果。结果实验组应答时间和完成任务时间显著短于对照组,护士满意率显著提升(均P<0.01)。结论抢单信息系统精准记录了医辅人员的工作量和时间节点,提高了工作效率和护理人员满意率,促进了后勤医辅人员的科学化、精细化管理。Objective To develop an intelligent task assignment software for operating room′s auxiliary personnel and to explore the effect of the software.Methods A total 509 surgeries performed in March 2018 were recruited into the intervention group, and the auxiliary personnel of the surgeries were managed with an intelligent task assignment software which had been developed by referring to an order dispatch model. Another 486 surgeries performed in the same period were enrolled into the control group, and the auxiliary personnel of the surgeries were managed with routine measures.The management effect were compared.Results The inte-rvention group had shorter task responding time and completion time, than the control group;and operating room nurses′ satisfaction was significantly higher than before(P<0.01 for all). Conclusion The order dispatch system accurately recorded the auxiliary personnel′s workload and on-duty time, which improved their working efficiency, and operating room nurses′ satisfaction. The system also boosts scientific and refined management of logistical service.

关 键 词：手术室 医辅人员 后勤支持系统 抢单 智能分配 任务驱动 信息护理 

分 类 号：R472.3[医药卫生—护理学]