大型综合医院入院服务管理模式再造的探索与实践  

Exploration and Practice of the Reengineering of the Admission Service Management Model in the Large General Hospital

作　　者：居益君[1] 徐道亮[1] 崔有文 倪培耘[1] 陈虹[1] JU Yijun;XU Dao-liang;CUI You-wen

机构地区：[1]江苏省苏北人民医院,江苏省扬州市南通西路98号225001

出　　处：《中国数字医学》2019年第4期39-41,共3页China Digital Medicine

基　　金：江苏省医院协会医院管理创新研究课题(编号:JSYGY-2-2017-147)~~

摘　　要：目的:深入落实进一步改善医疗服务行动计划,积极整合、合理调配医疗资源,优化入院服务流程,提高工作效率,改善患者就医体验。方法:利用业务流程再造法、系统改造法,依托信息化构建集约式入院服务管理平台。结果:形成"一站式"入院服务管理新模式,有效缩短平均住院日与术前占床日,有效调整收治结构,优化出院流程,实现社会效益与经济效益双丰收。结论:大型综合医院入院服务流程的再造实践,对有效统筹床位资源、缩短患者平均住院日、规范医疗服务行为、提高医疗服务效率和服务品质具有重大意义。Objective: To further improve the medical service action plan, rationally allocate medical resources, optimize the admission service process, improve the work efficiency and patient's medical experience. Methods: By the business process reengineering method, the system transformation method, and relying on information to build an intensive admission service management platform. Results: It has formed a new model of "one-stop" admission service management, effectively shortening the average hospitalization days and preoperative bed-occupying days, effectively adjusting the admission and treatment structure, optimizing the discharge process and achieving a double harvest of social and economic benefits. Conclusion: It is of great significance to shorten the average hospitalization days, standardize the medical service behavior, improve the efficiency of medical services and service quality by information technology to rebuild the service process of large general hospitals.

关 键 词：业务流程再造 入院服务 信息化 

分 类 号：R197.323.1[医药卫生—卫生事业管理]