南京都市区公共服务设施满意度分异研究  

Differentiation of Satisfaction on Public Service Facilities, Nanjing

作　　者：胡畔[1] 丛喜静 Hu Pan;Cong Xijing

机构地区：[1]南京农业大学公共管理学院 [2]山东省城乡规划设计研究院

出　　处：《规划师》2019年第9期64-70,共7页Planners

基　　金：教育部人文社会科学基金青年项目(18YJC630049);国家自然科学基金青年项目(51408318);中央高校社科优助项目(SKYZ2018034)

摘　　要：新时期公共服务设施的发展面临着由建设走向全过程管理、由满足共性到个性的多样化要求。文章以南京都市区为研究范围,通过问卷调研,分析时间和空间两个维度下的公共服务设施满意度分异特征。将南京都市区划分为城市中心区、城市内边缘区和城市外边缘区三大圈层,从满意度水平及供需关系两个方面分析公共服务设施配套的空间差异;选择入住率为时间要素,评价满意度与设施供给的变化规律,并从3个方面提出公共服务设施供给与管理的建议,分别为基于供需关系的管理评价体系、基于KANO模型的分阶段公共服务设施管理重点,以及对现有配套指标差异化发展的优化建议。In the new era,public service facilities are transferring from construction to full course management,and from common needs to individual needs.The paper studies the urban area of Nanjing with questionnaire investigation,analyzes the differentiation of satisfaction on public service facilities from time and space dimensions.The paper divides Nanjing urban area into three circles: central area,inner fringe area,and outer fringe area,and analyzes spatial difference from the perspectives of satisfaction and demand-supply.With occupancy rate as the time factor,the paper evaluates the rule of change in satisfaction and facility supply, proposes three suggestions: first is the management evaluation system on the perspective of supply and demand relations,second is the key management in stages of public service facilities based on the KANO model,and last is the optimization suggestion for the existing supporting index.

关 键 词：供需关系 满意度 中心区 内边缘区 外边缘区 

分 类 号：TU984.1[建筑科学—城市规划与设计]