人性化护理干预对无偿献血者短信回复率及满意率影响分析  

Influence of humanized nursing intervention on SMS recovery rate and satisfaction rate of voluntary blood donors

作　　者：苏玮[1] 何博[1] 黎美娜[1] 梁雪开[1] 欧阳剑[1] 戚艳萍[1] 黄晓斌[1] Su Wei;He bo;Li Meina;Liang Xuekai;Ou Yangjian;Qi Yanping;Huang Xiaobin(Guangzhou Blood Center1 510095)

机构地区：[1]广州血液中心

出　　处：《中国社区医师》2019年第16期111-111,114,共2页Chinese Community Doctors

基　　金：广州市医药卫生科技项目(基金编号:20181A010048)~~

摘　　要：目的:分析人性化护理干预对无偿献血者短信回复率及满意率的影响。方法:选取献血人员本血液中心献血的人员3000例,随机分为两组各1500例,对照组采用常规护理,观察组采用人性化护理干预,比较两组献血人员对服务的满意度情况。结果:观察组和对照组短信回复率分别为59.60%和56.87%,差异无统计学意义(P>0.05);观察组和对照组的满意度分别为97.65%和80.19%,差异有统计学意义(P<0.05)。结论:对无偿献血人员实施人性化护理干预,可以显著提升献血者满意度。Objective:To analyze the influence of humanized nursing intervention on SMS response rate and satisfaction rate of unpaid blood donors.Methods:3 000 patients who were donated to the blood station were selected,they were divided into the two groups with 1 500 cases in each group according to the random principle,the control group was given routine nursing,while the observation group was given humanized nursing intervention.The satisfaction of the two groups was compared.Results:The SMS response rates of the observation group and the control group were 59.60% and 56.87%,respectively.There was no significant difference between the two groups(P>0.05).The satisfaction rate of the observation group and the control group was 97.65% and 80.19%,respectively.The difference between the two groups was statistically significant(P<0.05).Conclusion:The implementation of humanized nursing intervention for unpaid blood donors has a significant effect,which can significantly improve the satisfaction of blood donors.

关 键 词：人性化护理干预 无偿献血 短信回复率 满意率 影响 

分 类 号：R473[医药卫生—护理学]