有效沟通视域下促进医患关系和谐发展的探索  

Improving effective communication skills and promoting the healthy and harmonious development of doctor-patient relationship

作　　者：钱斌[1] 周东[1] 田玥[1] 顾晓峰[1] 钱共匋 葛焕青[1] Qian Bin;Zhou Dong;Tian Yue;Gu Xiaofeng;Qian Gongyao;Ge Huanqing(Wuxi People's Hospital,Wuxi 214023,China)

机构地区：[1]无锡市人民医院

出　　处：《管理观察》2019年第16期182-184,共3页Management Observer

摘　　要：本文通过分析医患沟通的影响因素,提出提高有效沟通的技巧,以期达到有效沟通、和谐医患关系的目的,进一步减少医疗纠纷的发生率。The influencing factors of doctor-patient communication are analyzed, and the effective communication skills are put forward to achieve the goal of eff ective communication and harmonious doctor-patient relationship, so as to further reduce the incidence of medical disputes.

关 键 词：沟通技巧 医患纠纷 和谐发展 

分 类 号：R197.32[医药卫生—卫生事业管理]