探讨持续质量改进对血站采血护理服务质量及血液报废率的影响  

Analysis on the effect of continuous quality improvement on nursing service quality of blood collection and blood condemnation rate in blood station

作　　者：钟春月 ZHONG Chunyue(Panyu District Central Blood Station,Guangzhou 511400,China)

机构地区：[1]广州市番禺区中心血站

出　　处：《中国医药科学》2019年第12期167-169,243,共4页China Medicine And Pharmacy

摘　　要：目的探讨持续质量改进对血站采血护理服务质量及血液报废率的影响。方法选取于2016年1月1日~2017年12月31日至我站参与无偿献血的58094例献血者作为研究对象,以年份为基准将其分为对照组和研究组,在采血过程当中给予对照组常规护理,研究组于对照组基础上加施持续质量改进,观察并比较两组研究对象的血液报废情况(含不良反应的报废血液)、不良反应的发生情况及其对护理工作护理满意度情况。结果研究组血液报废率为1.02%,较对照组的1.94%明显更低,差异有统计学意义(χ2=3.025,P<0.05);研究组不良反应的发生率为0.43%,较对照组的0.87%明显更低,差异有统计学意义(χ2=2.796,P<0.05);研究组护理工作满意度评分为(97.04±1.98)分,较对照组的(83.26±2.16)分明显更高,差异有统计学意义(t=5.036,P<0.05)。结论血站采血护理过程当中,实施持续质量改进有利减少献血者不良反应的发生,降低血液报废率,保证血液采集质量,同时提高献血者的护理满意度,值得推广应用。Objective To explore he effect of continuous quality improvement on the nursing service quality of blood collection and blood condemnation rate in blood station. Methods 58,094 blood donors who participated in voluntary blood donation in our station from January 1,2016 to December 31,2017 were selected as research objects.They were divided into control group and study group based on year.In the process of blood collection,the control group was given routine nursing while the study group was given continuous quality improvement on the basis of the control group. Blood condemnation (including discarded blood containing adverse reactions),the occurrence of adverse reactions and the nursing satisfaction of the two groups were observed and compared. Results The blood condemnation rate of the study group was 1.02%,which was significantly lower than that of the control group (1.94%).The differences were statistically significant (χ2=3.025,P < 0.05).The incidence of adverse reactions in the study group was 0.43%,which was significantly lower than that in the control group (0.87%),and the differences were statistically significant (χ2=2.796, P < 0.05).The nursing satisfaction score of the study group was (97.04±1.98),which was significantly higher than that of the control group (83.26±2.16),and the difference was statistically significant (t=5.036,P < 0.05). Conclusion In the process of blood collection and nursing in blood stations,continuous quality improvement is beneficial to reduce the occurrence of adverse reactions of blood donors,reduce the blood condemnation rate,ensure the quality of blood collection and improve the nursing satisfaction of blood donors,which is worthy of promotion and application.

关 键 词：采血工作 持续质量改进 护理服务 血液报废率 血液采集 

分 类 号：R473.5[医药卫生—护理学]