基于QFD与RAHP的餐馆服务机器人人因工程设计  

Methods of Human Robot Ergonomics Design of Restaurant Service Robot Based on QFD and RAHP

作　　者：王秋惠[1] 杨悦 WANG Qiu-hui;YANG Yue(School of Mechanical Engineering,Tianjin Polytechnic University,Tianjin 300387,China)

机构地区：[1]天津工业大学机械工程学院

出　　处：《图学学报》2019年第4期739-745,共7页Journal of Graphics

基　　金：教育部人文社科规划基金项目(19YJAZH093)

摘　　要：以用户需求为基础,提出一种新型餐馆服务机器人人机系统(HRS)模式,探讨了基于质量功能展开(QFD)理论的餐馆服务机器人人因工程(HRE)设计方法。运用抽样调查法、问卷调查法和亲和图法(KJ)获取关于餐馆服务机器人用户需求的层次化模型。引入粗糙层次分析法(RAHP)计算各需求特征所占权重,以此分析基于QFD的餐馆服务机器人HRE设计方法中的重点设计目标。将用户重点需求转化为设计要素,设定功能、外观及人机的详细质量特征,通过构建质量屋对质量功能展开研究,提出设计方案,最终运用CATIA人机分析软件对设计方案进行可用性评价及验证可行性。研究表明该设计方法及流程可提升餐馆服务机器人的可用性,为后续设计提供参考。Based on the user demands,this study proposes a new human-robot system (HRS) mode of restaurant service robot,and discusses the method of applying the quality function deployment (QFD) theory to the design of human-robot ergonomics (HRE) for restaurant service robot.We use sampling survey,questionnaire survey and KJ to obtain hierarchical model of customer demand for restaurant service robot,introduce the rough analytic hierarchy process (RAHP) to calculate the weight of each demand feature,and analyze the key design objectives of the HRE design method based on quality function deployment.The crucial needs of users are transformed into design elements,then we set up the detailed demand characteristics of function,appearance and human-robot in HRE design.Through the house of quality to research on the quality function and get the design scheme,we use CATIA human-robot analysis software to evaluate the usability of the design scheme and verify the feasibility.The research results show this method has improved the usability of restaurant service robots and provided a reference for the subsequent designs.

关 键 词：餐馆服务机器人 人因工程设计 用户需求 质量功能展开理论 粗糙层次分析法 

分 类 号：TP242[自动化与计算机技术—检测技术与自动化装置]