家庭医生签约服务质量评价的理论分析框架与研究展望  

Theoretical analysis framework and research prospect on services quality evaluation of family doctors

作　　者：赵盼盼 王屹亭[1] 林振平[1] 钱东福[1] ZHAO Pan-pan;WANG Yi-ting;LIN Zhen-ping;QIAN Dong-fu(Center for Global Health,Institute of Healthy Jiangsu Development,Health Policy Innovation Research Team,Nanjing Medical University,Nanjing Jiangsu 211166,China)

机构地区：[1]南京医科大学全球健康中心健康江苏研究院健康政策创新研究团队

出　　处：《中国卫生政策研究》2019年第6期57-62,共6页Chinese Journal of Health Policy

基　　金：国家自然科学基金面上项目(71874085)

摘　　要：本文梳理了国内外服务质量评价的理论模型、分析方法以及家庭医生签约服务质量评价指标的研究,并基于典型的服务质量差距模型理论,研究建立了家庭医生签约服务质量评价的理论分析框架,提出了在分析框架下的未来研究展望,以期能够加强家庭医生签约服务质量评价研究的科学性。This paper summarized the model theories and analysis methods of service quality evaluation,as well as the medical service quality evaluation index encompassing family doctors,both at home and abroad.Based on the typical service quality gap model,the theoretical analysis framework and research prospect on family doctor service quality evaluation were established,in order to strengthen the scientificity of the research.

关 键 词：家庭医生 服务质量评价 分析框架 

分 类 号：R197[医药卫生—卫生事业管理]