关于强化电子教参系统服务的思考——兼析厦门大学电子教参系统用户调研  

Reflections on Strengthening Library E-Reserve Service:With A User Survey of Xiamen Univeisity Library’s E-Reserve System

作　　者：曾惠颖[1] 李金庆[1] 洪梅 ZENG Huiying;LI Jinqing;HONG Mei(Library of Xiamen University,Xiamen 361005,China)

机构地区：[1]厦门大学图书馆

出　　处：《文献与数据学报》2019年第2期90-97,共8页Journal of Library and Data

基　　金：2017年福建省中青年教师教育科研项目“教育信息化背景下的高校电子教参资源建设和服务研究”（项目批准号JAT170152）的阶段性研究成果之一

摘　　要：[目的/意义]我国不少图书馆都开展了电子教参系统建设,但因不同系统的资源和功能差异较大,因而取得的成效也各不相同。文章通过回顾我国电子教参系统的建设历程,并结合厦门大学图书馆教参系统的调研分析,指出建设过程中应改进的某些不足与欠缺,提出强化功能、提高成效的举措,供相关机构参考借鉴。[方法/过程]利用"问卷星"开展网上问卷调研,分析回收的问卷,了解用户利用电子教参系统的偏好、功能需求及改进意见等,结合文献调研及定性分析,思考强化电子教参系统服务的对策。[结果/结论]厦门大学图书馆电子教参系统的调研结果表明,该系统总体上较受欢迎,但系统的资源有待充实,图书馆宣传有待加强,网上答疑和用户交互体验等功能有待完善。文章最后提出提高电子教参系统服务成效的思路:丰富资源,完善功能,尤其注重图书馆电子教参系统与学校选课系统及其他相关平台的无缝融合,同时要加强宣传,共享资源。[Purpose/signifi cance]While many libraries in China have built E-reserve service systems,their uses and effects vary due to their different resources and functions.Aiming to provide references for relevant institutions,this paper reviews the process of E-Reserve system development in China,makes a survey and provides an analysis of Xiamen University Library's E-Reserve system,points out some defi ciencies in the construction process and puts forward some measures to enhance the effectiveness of the functions.[ Method/ process]It carries out the online questionnaire survey by "Questionnaire Star",analyzes the replies to the questionnaire,discovers the users' preferences,their needs for the functions and improvement opinions,and conducts literature research and a qualitative analysis to refl ect on the measures to strengthen the E-Reserve system service.[Result/conclusion]The results of the research on the E-Reserve system of Xiamen University Library show that the system is generally popular,but the resources of the system need to be enriched,the library publicity needs to be strengthened,and the functions such as online question answering and user interaction experience need to be improved.Finally,the article puts forward the idea of improving the service effectiveness of the E-Reserve system: enriching resources and improving functions,especially the seamless integration of the library E-Reserve system with the school course selection system and other related platforms,and at the same time strengthening publicity and sharing resources.

关 键 词：电子教参系统 教学参考资源 读者服务 高校图书馆 

分 类 号：G255.2[文化科学—图书馆学]