基于平衡计分卡的血液透析室护理人员绩效评价体系的构建  

Establishment of a performance evaluation system for nursing staff working in hemodialysis units based on the balanced scorecard

作　　者：李霞[1] 肖荔[1] 刘晶 罗丹[2] 陈建文[1] 王成志[1] 肖湘成[1] LI Xia;XIAO Li;LIU Jing;LUO Dan;CHEN Jian-wen;WANG Cheng-zhi;XIAO Xiang-cheng(Blood Purification Center,Xiangya Hospital,Central South University,Changsha 410008,China;School of Public Health,Central South University,Changsha 410008,China)

机构地区：[1]中南大学湘雅医院肾内科血液净化中心,长沙410008 [2]中南大学公共卫生学院,长沙410008

出　　处：《中国血液净化》2019年第10期731-734,共4页Chinese Journal of Blood Purification

基　　金：中南大学湘雅医院管理基金课题(项目编号2015GL15)

摘　　要：目的构建一套具有血液透析专科特色的护理人员的绩效指标评价体系。方法依据平衡计分卡的核心思想,采用专家咨询法和层次分析法构建本透析中心护理人员绩效评价指标体系并确定各指标权重。结果共进行2轮咨询,专家的积极性系数为95.5%,权威性较高。构建的指标体系包括护理人员素质、满意度调查、工作业绩和学习与成长4个一级指标、13个二级指标和49个三级指标。结论该指标体系具有科学性、可靠性和可操作性,其评价结果可为血液透析室护理人员的优化管理提供科学依据。Object To establish a suitable system for performance evaluation of the nursing staff working in hemodialysis units. Method Based on the idea of balanced score card, the Delphi and analytic hierarchy process were adopted to establish the indicator system and to determine the weight of corresponding indicators. Results Two cycles of consultation with experts were performed. The enthusiasm coefficient of the authoritative experts was 95.5%. The indicator system included 4 first level indicators(quality of nurses, satisfaction investigation, work achievement, and study-and-growth), 13 secondary level indicators and 49 tertiary indicators. Conclusion This indicator system is logical, reliable and operable. The evaluation results derived from this indicator system provide a scientific basis for the optimal management of nurses in hemodialysis units.

关 键 词：平衡计分卡 血液透析室 护理单元 绩效评价 

分 类 号：R473[医药卫生—护理学]