对高校快递中心运营中若干问题优化研究  

Study on the Optimization of Some Problems in the Operation of Express Delivery Centers in Colleges and Universities

作　　者：齐晗[1] QI Han(Anhui Vocational College of Electronics&Information Technology Department of Economic Managemen,Bengbu 233030,China)

机构地区：[1]安徽电子信息职业技术学院经济管理系

出　　处：《物流工程与管理》2019年第8期127-128,86,共3页Logistics Engineering and Management

基　　金：安徽省教育厅人文社科重点项目“互联网平台型‘无车承运人’物流模式研究——以浙江陆鲸科技有限公司为例”(SK2018A0836)

摘　　要：高校快递中心运营过程中,普遍存在安全问题、快递收取件排队问题以及快递服务质量问题,严重影响了高校师生快递服务体验。通过对上述问题成因分析,提出从校园快递中心内部布局优化、服务质量改进以及校园快递中心选址优化三个方面进行改进,以提高校园快递中心的运营管理水平,提升校园快递客户体验满意度。In the process of operation of University Express center,there are security problems,queuing problems and quality problems of express delivery service,which seriously affect the service experience of university teachers and students.Based on the analysis of the causes of the above problems,this paper puts forward three aspects to improve the campus express center:internal layout optimization,service quality improvement and location optimization of the campus express center.In order to improve the operation and management level of campus Express Center and enhance the satisfaction of campus express customer experience.

关 键 词：校园快递 安全 排队 选址 

分 类 号：F724.6[经济管理—产业经济]