加强西药管理以及减少药患纠纷的要点分析  

Analysis on the Key Points of Strengthening the Management of Western Medicines and Reducing the Disputes between Drug Patients

作　　者：刘娟[1] LIU Juan(Department of Drug Administration,Qilu Hospital of Shandong University,Ji’nan 250012,China)

机构地区：[1]山东大学齐鲁医院药品调剂科

出　　处：《中国医药指南》2019年第24期15-16,共2页Guide of China Medicine

摘　　要：目的对西药进行管理,分析其管理前后发生药患纠纷的情况,并探讨其药品管理的要点。方法将2018年1月至2018年2月我院门诊西药房的发药窗口作为研究对象,其中单号窗口为实验组,双号窗口为比照组,将两组窗口发生的药品差错原因展开分析,同时采取相应的对策,对比两组采取对策前后的药品差错和纠纷情况。结果对于两组患者而言,其两组患者在采取措施前的各项数据没有差异性(P>0.05),采取措施后实验组的数据显著比比照组低,同时实验组中药品管理差错数据也低于比照组的数据,即P<0.05。结论在西药房中发生药品差错的情况较多,为此应该对药房工作人员进行培训和监督,从而更好的完成工作,降低药患纠纷的发生概率。Objective To manage Western medicine,analyze the situation of drug dispute before and after its management,and discuss the key points of drug management.Methods From January 2018 to February 2018,the drug distribution window of the Western Pharmacy of our hospital was used as the research object.The single number window was the experimental group and the double number window was the reference group.The reasons for the errors in the two groups of windows were analyzed.At the same time,corresponding countermeasures were taken.The two groups were compared before and after the drug errors and disputes.Result For the two groups of patients,there was no difference between the two groups before the measures were taken(P>0.05).After the measures were taken,the data of the experimental group was significantly lower than that of the comparison group,and the drug management error data in the experimental group was also Below the data of the comparison group,P<0.05.Conclusion There are many cases of drug errors in the West pharmacy,so the pharmacy staff should be trained and supervised,so as to better complete the work and reduce the chance of drug dispute.

关 键 词：西药管理 药患纠纷 要点 

分 类 号：R97[医药卫生—药品]