复杂适应视角下团队正式与非正式沟通及其匹配机理研究  

A Research on Contingency Mechanism of Formal and Informal Communication and Its Matching: Based on the Perspective of CAS

作　　者：吴亮 吕鸿江[2] WU Liang;LYU Hong-jiang(School of Management Science and Engineering,Nanjing University of Finance and Economics,Nanjing 210023,China;School of Economics and Management,Southeast University,Nanjing 211189,China)

机构地区：[1]南京财经大学管理科学与工程学院,江苏南京210023 [2]东南大学经济管理学院,江苏南京211189

出　　处：《经济经纬》2019年第6期103-109,共7页Economic Survey

基　　金：国家自然科学基金项目(71472036);国家自然科学基金资助项目(71872041);江苏省普通高校研究生科研创新计划项目(KYZZ16_0141)

摘　　要：基于复杂适应系统(CAS)理论的"合法系统""影子系统"等概念,引入情境双元能力核心变量,提出了三条路径模式,探讨团队正式与非正式沟通及其匹配影响绩效的权变机理。研究结果表明:团队正式沟通通过情境利用能力的路径影响短期绩效,非正式沟通对其有阻碍效应;团队非正式沟通通过情境探索能力的路径影响长期绩效;团队正式与非正式沟通匹配通过情境双元能力的路径影响短期和长期绩效,正式与非正式沟通发挥互补效应。产业类型分别对正式与非正式沟通发挥有调节的中介作用。Based on the concepts of "legal system" and "shadow system" of the complex adaptive systems theory and the variable of contextual ambidexterity capability, this paper proposes three path patterns to discuss the contingency mechanism of formal and informal communication and its matching on performance. The results indicate that formal communication affects short-term performance through contextual exploitation capability, and the informal communication has a hindrance effect. Informal communication affects long-term performance through contextual exploration capability. The matching between them affects performance through contextual ambidexterity capability, and both play a compensatory effect. In addition, industry type plays a moderated mediator role in formal and informal communication separately.

关 键 词：CAS 正式与非正式沟通 匹配 情境双元能力 

分 类 号：C93[经济管理—管理学]