"医后付"门诊流程再造探索及实践  

Exploration of post-payment in outpatient process reengineering

作　　者：沈玉强 季婧[2] 刘姗娜 Shen Yuqiang;Ji Jing;Liu Shanna(Information Department,The Fourth Affiliated Hospital Zhejiang University School of Medicine,Yiwu 322000;Teaching Department,The Third Affiliated Hospital Zhejiang Chinese Medical University,Hangzhou 310005,China)

机构地区：[1]浙江大学医学院附属第四医院信息科,义乌322000 [2]浙江中医药大学附属第三医院教学部,杭州310005

出　　处：《中华医院管理杂志》2019年第12期1020-1022,共3页Chinese Journal of Hospital Administration

基　　金：浙江省医药卫生科技计划(2018KY871);浙江省中医药科技项目(2020ZB139);金华市公益类科学技术研究计划(2018-4-176)。

摘　　要：通过预约挂号、门诊医嘱、财务收费和移动互联网应用等系统的改造,将门诊原本需要多次排队缴费环节变更为信息系统自动记账环节,结合短信提醒服务和信用机制,支持诊疗结束后多渠道一次性门诊缴费结算,即"医后付",有效减少门诊排队环节,方便老百姓看病就医。Thanks to the process reengineering of appointment registration,outpatient doctor′s advice,payment and mobile Internet application system,multiple payment queues in outpatient service have been replaced by automatic book keeping of the information system.This reform,based on short message reminders and the credit mechanism,has effectively reduced queuing time in convenience of the outpatients.

关 键 词：医后付 记账模式 流程再造 脱卡支付 移动互联网 

分 类 号：R47[医药卫生—护理学]