医用超声系统可靠性与售后服务体系的系统评价研究  

Systematic Evaluation of Reliability and After-sales Service System of Medical Ultrasound System

作　　者：罗莉[1,2] 李斌[2,3] 储呈晨 郑蕴欣 LUO Li;LI Bin;CHU Chengchen;ZHENG Yunxin(Hospital Management Research Center,Shanghai 200233,China;Center for Hospital Management Research,Shanghai Jiao Tong University China Hospital Development Institute,Shanghai 200233,China;Shanghai Medical Equipment Management and Quality Control Center,Shanghai 200233,China;Department of Medical Equipment,The Sixth People’s Hospital Affiliated to Shanghai Jiao Tong University,Shanghai 200233,China)

机构地区：[1]上海交通大学附属第六人民医院医院管理研究中心,上海200233 [2]上海交通大学中国医院发展研究院医院经营研究所,上海200233 [3]上海市医疗设备器械管理质量控制中心,上海200233 [4]上海交通大学附属第六人民医院医学装备处,上海200233

出　　处：《中国医疗设备》2020年第2期21-23,35,共4页China Medical Devices

基　　金：国家重点研发计划（2017YFC0113804;2017YFC0113800）

摘　　要：目的制定超声设备可靠性评价指标,研究现况,为国产超声设备的研发、使用、售后服务提供反馈建议,提高国产超声设备竞争力。方法以“结构-过程-结果”方法为研究指导,利用文献研究、专家咨询、问卷调查、云技术、现场检测等多种调研方式采取数据。结果运行中死机与探头故障发生比例最高,分别为23.53%、17.65%。探头的不合格率随使用时间的增加有明显的增加趋势。各级医院对国产设备的售后满意度均有所提高,2018年均比进口品牌满意度高。结论课题建立了客观、主观评价指标相结合的超声设备可靠性与服务体系的评价指标体系,国产与进口设备的主要故障类型相似,国产设备的优势体现在的售后满意度。Objective To provide advice for the research,development,use and after-sales service of domestic ultrasonic equipment through the current situation analysis and improve the competitiveness of domestic ultrasonic equipment,we formulate the reliability evaluation index of ultrasonic equipment.Methods The research was guided by the“structure-process-results”method.The data were collected by a variety of survey methods including literature research,expert consultation,questionnaire survey,cloud technology and on-site testing.Results Crashes and probe failures during operation showed highest percentages of failures,which were 23.53%and 17.65%,respectively.A clear increasing trend with the increasing of the usage time was showed in the failure rate of the probe.The after-sales satisfaction with domestic equipment of hospitals at all levels has increased,and it was higher than that of imported brands in 2018.Conclusion This project establishes an evaluation index system for the reliability and service system of ultrasonic equipment combined with objective and subjective evaluation indicators.Domestic and imported equipment show similar main types of failures.The advantages of domestic equipment are reflected in after-sales satisfaction.

关 键 词：医用超声系统 可靠性评价指标 售后服务体系 超声设备探头 

分 类 号：R118[医药卫生—公共卫生与预防医学] R197.39