基于区块链的售后服务凭证公共服务平台  

Public Service Platform for After-sales Service Vouchers Based on Blockchain

作　　者：袁波 邱望洁 范文杰 刘乾坤 赵俊豪 于世伟 YUAN Bo;QIU Wangjie;FAN Wenjie;LIU Qiankun;ZHAO Junhao;YU Shiwei(School of Computer Science and Engineering,Beihang University,Beijing 100191,China;State Key Laboratory of Software Development Environment,Beihang University,Beijing 100191,China;Suzhou HongChain Information Technology Co.,Ltd,Suzhou 215163,China;Blockchain Innovation Group of Beijing Sinodata Co.,Ltd,Beijing 100191,China)

机构地区：[1]北京航空航天大学计算机学院,北京100191 [2]北京航空航天大学软件开发环境国家重点实验室,北京100191 [3]苏州鸿链信息科技有限公司,苏州215163 [4]北京中科金财科技股份有限公司区块链事业部,北京100191

出　　处：《情报工程》2019年第6期4-14,共11页Technology Intelligence Engineering

摘　　要：本文介绍的基于区块链的售后服务凭证公共服务平台旨在消除传统商品售后服务凭证的弊端,利用区块链技术的多中心化、不可篡改、公开透明、全程追溯、智能合约、密码学和多方共识机制等特性力图解决商品售后服务的问题。在该服务平台中区块链不仅是作为承载售后服务凭证信息的可信载体,也是为多个参与主体提供可溯源、可共享的公共服务枢纽,使得与售后服务相关的信息更加可靠,售后服务的实施和执行更加便捷。通过该平台将有力地保障商家和消费者的双重权益,为我国商品售后服务体系的建设提供强有力的行权、维权工具,让老百姓消费更放心,同时也有助于完善我国社会监督评价机制和市场监管,为我国构建信用社会夯实基础。The blockchain-based public service platform for after-sales service vouchers introduced in this article aims to eliminate the disadvantages of traditional after-sales service vouchers, utilizing the mechanisms and characters of the decentralized blockchain technology, including immutability, full traceability, smart contracts, cryptography, and multi-party consensus. In this service platform, the blockchain not only serves as a trusted carrier for carrying after-sales service credential information, but also provides a traceable and shareable trusted data source for multiple participating entities. The platform improves the reliability of the information related to after-sales service, and the convenience of the implementation and execution of after-sales service. This platform effectively protects the rights of both merchants and users, providing a powerful tool for exercising and protecting rights for the construction of China’s after-sales service system, making people more comfortable with consumption, and also helping to improve China’s social supervision and evaluation mechanism, and market supervision, which lay a solid foundation for building a credit society in China.

关 键 词：区块链 纸质凭证 电子凭证 区块链凭证 可信数据源 市场监管 信用社会 公共服务枢纽 

分 类 号：TP31[自动化与计算机技术—计算机软件与理论] G35[自动化与计算机技术—计算机科学与技术]