持续质量改进提升呼叫铃应答时间的效果分析  

作　　者：丁晓娣[1] 申屠敏姣[1] 童彬[1] 郑芝芬[1] 殷晓俊[1] 沈丹[1] 

机构地区：[1]浙江省人民医院(杭州医学院附属人民医院),310014

出　　处：《浙江临床医学》2020年第2期276-278,共3页Zhejiang Clinical Medical Journal

摘　　要：目的探讨持续质量改进对呼叫铃应答时间的影响.方法用持续质量改进的方法对呼叫铃应答时间进行改进,对改进前后全院呼叫铃应答时间、各时间段呼叫铃应答时间及患者呼叫铃应答满意度进行比较.结果改进前后全院呼叫铃应答不合格率,差异有统计学意义(P<0.01).上午时段呼叫铃应答时间、患者呼叫铃应答满意度差异有统计学意义(P<0.01);中午时段差异有统计学意义(P<0.05);前夜班时段差异无统计学意义(P>0.05).结论持续质量改进能缩短呼叫铃应答时间,提高患者满意度.Objective To explore the impact of continuous quality improvement on caU bell response time.Methods A Continuous quality improvement was used to improve the call response time of hospital.Before and after the improvement,the response time of call bell and patient satisfaction were compared.Results Before and after the improvement,there was a significant difference in the failure rate of the whole hospital calling bell response(P<0.01).in the morning(P<0.01);at noon(P<0.05).The difference between the night periods was not unified(P>0.05).At the same time,the satisfaction rate of call response was significantly improved before and after improvement(P<0.01).Conclusion Continuous quality improvement can enhance call bell response time and improve patient satisfaction.

关 键 词：呼叫铃 应答时间 持续质量改进 

分 类 号：TN9[电子电信—信息与通信工程]