基于患者满意度提高多学科门诊就医获得感  

Promoting Outpatients’ Sense of Gain in Multi-disciplinary Consultation Center Based on their Satisfaction Rate

作　　者：朱颖[1] 赵子衿 宋婷 李贤华[1] ZHU Ying;ZHAO Zijin;SONG Ting;LI Xianhua(Outpatient Department,Ruijin Hospital,Shanghai Jiao Tong University School of Medicine,Shanghai200025;Shanghai Jiao Tong University School of Medicine,Shanghai 200025)

机构地区：[1]上海交通大学医学院附属瑞金医院门诊,上海200025 [2]上海交通大学医学院,上海200025

出　　处：《解放军医院管理杂志》2020年第3期223-226,共4页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：目的调查多学科门诊患者就诊的满意度情况,为提高患者就医获得感提供依据。方法对2019年4—5月就诊上海市某三甲医院多学科门诊的患者进行问卷调查。结果患者对就诊多学科门诊满意度总体较高。结论提高多学科门诊患者的就医获得感主要方式为,第一,提高患者的就诊效率,缩短等待时间;第二,增进医患沟通,促进患者参与决策,护理人员参与多学科诊疗,应用临床护理路径开展健康教育。Objective To investigate the outpatients’ satisfaction rate with multi-disciplinary consultation service, so as to provide the basis for improving their sense of gain in medical treatment. Methods Questionnaires were distributed to outpatients at the Multi-disciplinary Consultation Center of Shanghai Ruijin Hospital in April and May, 2019. Results The outpatients’ satisfaction rate with multi-disciplinary consultation service was at a high level. Conclusion To improve the outpatients’ sense of gain in medical treatment, the agencies should advance the efficiency and promote patient participation in clinical decision-making. As for the nursing services, nursing staff should participate in multi-disciplinary clinics and apply clinical nursing pathways for health education.

关 键 词：患者满意度 多学科诊疗 获得感 

分 类 号：R197.32[医药卫生—卫生事业管理]