基于收益管理理论的门诊预约存量控制研究  

Capacity Control Method of Outpatient Appointments Based on Revenue Management Theory

作　　者：梁峰[1] 王玉聪 杨力萌 陈伟涛 LIANG Feng;WANG Yu-cong;YANG Li-meng;CHEN Wei-tao(School of Business,Nankai University,Tianjin 300071,China)

机构地区：[1]南开大学商学院,天津300071

出　　处：《运筹与管理》2020年第3期142-148,共7页Operations Research and Management Science

基　　金：国家自然科学基金资助项目(71271122);天津市社科规划重点项目(TJGL18-007)。

摘　　要：门诊预约机制能够帮助医疗服务系统实现合理的资源组织与顺畅的服务流程,目前是医疗系统管理中的热点问题。论文分析了收益管理的适用性条件,提出其在医院门诊预约调度问题中应用的可行性,然后构建了门诊预约存量控制的Littlewood基础模型,并考虑患者爽约的情况,建立了超订策略下的门诊预约存量控制模型,最终用实例验证了所提出方法的实用性和有效性。This article first summarizes application of revenue management in airplane,hotel rental.Then the feasibility analysis of revenue management applying to healthcare industry is proposed.A two-class Littlewood capacity allocation models is introduced to help hospitals assign the adequate capacities in outpatient appointment scheduling problems.Considering the no-show phenomena,a revised model is presented to decide how to deal with the overbooking strategy.Finally the proposed control methods are proved to perform more efficiently at total revenue with illustrative examples.

关 键 词：收益管理 预约调度 存量控制 超订策略 爽约率 

分 类 号：R197.32[医药卫生—卫生事业管理]