某三甲医院门急诊改善医疗服务行动的实践  

Practice of Improving Medical Service in Outpatient and Emergency Treatment in a Comprehensive Hospital of Class A and Grade Three

作　　者：李茜[1] 孙燕[1] 贺凌婕[1] LI Qian;SUN Yan;HE Ling-jie(Outpatient Department,Beijing Friendship Hospital,Capital Medical University,Beijing 100050,China)

机构地区：[1]首都医科大学附属北京友谊医院门诊部,北京市100050

出　　处：《现代医院管理》2020年第2期36-39,共4页Modern Hospital Management

摘　　要：随着改善医疗服务行动计划的不断深入,北京友谊医院作为市属三级甲等综合医院之一,也在卫生部门的政策领导下积极筹划部署并认真执行,本文即重点介绍门急诊相关的改善服务工作,并根据上级考核标准对工作效果进行分析,为更进一步改善医疗服务提供经验参考,不断优化门诊流程、提升患者就医体验。With the deepening of the action plan to improve medical services,Beijing Friendship Hospital,as one of the city’s comprehensive hospital of class A and grade three,has also actively planned and implemented the plan under the policy leadership of the health department.This paper focuses on the improvement of outpatient and emergency services,and analyzes the results according to the assessment standards of the superior,so as to provide experience reference for further improvement of medical services,continuously optimize outpatient process,and improve patient’s medical experience.

关 键 词：医疗服务 医疗管理 门急诊管理 优化流程 

分 类 号：R197[医药卫生—卫生事业管理]