认知失调理论及其在信息系统研究中的应用与展望  

Cognitive Dissonance Theory and Its Application andProspect in the Field of Information System Research

作　　者：刘琪琪 黄奇[1] 袁勤俭[1] Liu Qiqi;Huang Qi;Yuan Qinjian(School of Information Management,Nanjing University,Nanjing 210023,China)

机构地区：[1]南京大学信息管理学院,江苏南京210023

出　　处：《现代情报》2020年第6期154-162,共9页Journal of Modern Information

基　　金：江苏省社会科学基金项目“学术虚拟社区知识交流的效果评价研究”(项目编号:17TQB003)。

摘　　要：[目的/意义]本文旨在帮助学界厘清认知失调理论的发展进程及其在信息系统领域的应用现状,填补国内对认知失调理论在信息系统领域应用研究综述上的缺失。[方法/过程]通过对国内外相关文献的梳理,总结该理论在信息系统研究中的应用成果,并讨论目前研究中存在的局限性和未来的研究方向。[结果/结论]认知失调理论在信息系统研究中的应用主要包括信息系统的设计和优化研究、信息系统使用研究、网络信息搜寻行为研究等6个方面;研究存在“信息系统设计和使用问题的研究对象较为单一”、“缺乏真正验证实际行为的研究,对行为周期的研究仍不够全面”等局限性;未来的研究可关注新兴信息系统的设计、优化和使用问题,并结合客观数据验证用户的实际行为,拓展该理论在信息系统领域的研究情境。[Purpose/Significance]The purpose of this study is to help scholars clarify the development of cognitive dissonance theory and its application in the field of information systems,and to fill in the lack of domestic review of the application of cognitive dissonance theory in the field of information systems.[Method/Process]This study summarized the application results of this theory in information system research by combing the relevant literature,and discussed the existing limitations and future research directions.[Result/Conclusion]The application of cognitive dissonance theory in information system research mainly included the design and optimization of information system,the use of information system and the search behavior of network information.The research had limitations such as“the research object of the design and use of information system is relatively single”,“the behavioral cycle is not studied comprehensive enough”.Future research can focus on the design,optimization and use of emerging information systems,and verify the actual behavior of users with objective data,so as to expand the research context of this theory in the field of information systems.

关 键 词：认知失调理论 信息系统 用户行为 

分 类 号：G201[文化科学—传播学]