大型综合性三级公立医院精细化病床统筹管理的实践与创新  

Innovation of delicacy management for overall scheduling of sickbeds in a general public hospital

作　　者：廖伟锋[1] 龚志成[1] 吴碧红[1] 钟莉[1] 刘恋 LIAO Weifeng;GONG Zhicheng;WU Bihong;ZHONG Li;LIU Lian(Xiangya Hosptial,Central South University,Changsha 410008,China)

机构地区：[1]中南大学湘雅医院,湖南长沙410008

出　　处：《现代医院》2020年第5期647-649,653,共4页Modern Hospitals

基　　金：湖南省卫生计生委科研计划项目(B20180861)。

摘　　要：中南大学湘雅医院通过床位资源整合、入院流程再造,建立了一套具有湘雅特色的患者收治体系,使床位服务集中化、高效化、精细化。实现了全院普通区100%的病床集中预约、统筹安排,入院患者人数逐年增长,急诊患者3天内入住率达99%,提高了医疗效率,维护了急诊绿色通道通畅,提高了患者满意度。Xiangya Hospital of the Central South University has established a set of patient admission system with the characteristics of Xiangya,by way of the overscheduling of the sickbeds and the reconstruction of admission procedures,so as to make sickbed service centralized,high-efficient and elaborate. As a result,the hospital has achieved 100% centralized appointment and realized overall scheduling of sickbeds in the common wards of the hospital,consecutive increase in admissions of patients year by year,and 99% admissions of emergency patients within 3 days. The medical efficiency has been improved,the smoothness of green channel of the emergency department maintained,and patient satisfaction consequently improved.

关 键 词：入院流程 病床集中预约 统筹管理 绿色通道 非医疗服务 

分 类 号：R197.323.2[医药卫生—卫生事业管理]