肿瘤科服务型全流程管理模式的实践效果探究  

Study on the Practical Effects of Service-based Full-process Management Mode in Oncology

作　　者：林秋[1] LIN Qiu(The Second People's Hospital of Liaoyuan City,Liaoyuan,Jilin Province,136200 China)

机构地区：[1]辽源市第二人民医院,吉林辽源136200

出　　处：《中国卫生产业》2020年第6期53-54,57,共3页China Health Industry

摘　　要：目的探究肿瘤科护理管理中服务型全流程管理模式的实践应用效果。方法将2018年5-11月该院肿瘤科收治的146例恶性肿瘤患者纳入对照组,将2018年12月-2019年5月实施服务型全流程管理模式的128例恶性肿瘤患者纳入研究组,比较不同管理模式的实践应用效果。结果研究组患者的治疗成功率为92.97%,较对照组82.87%的治疗成功率明显提高(χ^2=6.391,P=0.011);研究组平均住院时间为(20.37±4.28)d,较对照组住院时间明显缩短(t=13.298,P<0.01);研究组患者满意度评分及医护人员满意度评分分别为(93.26±4.6)分、(94.37±2.94)分,均较对照组显著升高(t=15.89、20.564,P<0.01)。结论服务型全流程管理模式应用于肿瘤科护理管理中,有效提高了患者满意度,提升了护理人员工作积极性,对于提升科室整体护理质量具有重要意义,值得推广。Objective To explore the practical application effect of service-based full-process management mode in oncology nursing management. Methods A total of 146 patients with malignant tumors treated in the oncology department from May to November 2018 were included in the control group, and 128 patients with malignant tumors who implemented a service-oriented full-process management model from December 2018 to May 2019 were included in the research group,and compared the practical application effects of different management models. Results The treatment success rate of patients in the study group was 92.97%,which was significantly higher than that of the control group(82.87%)(χ^2=6.391, P=0.011).The average hospital stay in the study group was(20.37±4.28)d, which was higher than that of the control group. The length of hospital stay was significantly shortened(t=13.298, P<0.01);the patient satisfaction score and medical staff satisfaction score of the study group were(93.26±4.6)points and(94.37±2.94)points, which were significantly higher than the control group(t=15.891、20.564, P<0.01). Conclusion The application of the service-based full-process management model in the nursing management of the oncology department effectively improves patient satisfaction and enthusiasm of the nursing staff.It is of great significance to improve the overall nursing quality of the department and is worth promoting.

关 键 词：全流程管理模式 服务型护理管理 恶性肿瘤 肿瘤科 

分 类 号：R47[医药卫生—护理学]