手术室护理中人性化服务理念的应用  

Application of Humanized Service Concept in Operation Room Nursing

作　　者：刘元侠[1] LIU Yuanxia(Otorhinolaryngology Vertigo Center,Linyi Hospital of Traditional Chinese Medicine,Linyi Shandong 276000,China)

机构地区：[1]山东省临沂市中医医院耳鼻喉眩晕中心,山东临沂276000

出　　处：《中国卫生标准管理》2020年第10期145-146,共2页China Health Standard Management

摘　　要：目的探讨手术室护理中人性化服务理念下护理工作的护理质量。方法选择我院2018年3月—2019年3月手术治疗患者80例,将患者分为对照组与研究组,对照组采用常规护理,研究组采用人性化护理,对比两组患者对手术室护理的满意度与术后不良反应发生情况。结果对照组患者满意度为62.5%,不良反应发生率为20.0%,研究组患者满意度为87.5%,不良反应发生率为5.0%,数据对比差异具有统计学意义,P<0.05。结论手术室护理中,采用人性化服务理念下的护理手段,能够获得患者更高的满意度,患者术后不良反应发生率也更低,因此手术室护理可采用人性化护理措施。Objective To explore the nursing quality under the concept of humanized service in operating room nursing.Methods From March 2018 to March 2019,80 patients were divided into two groups:control group and study group.The control group received routine nursing and the study group received humanized nursing.The patients in two groups were compared in the degree of satisfaction with the operation room nursing and the incidence of postoperative adverse reactions.Results The satisfaction rate of the patients in the control group was 62.5%,the incidence of the adverse reactions was 20.0%,the satisfaction of the study group was 87.5%,the incidence of the adverse reaction was 5.0%,and the difference of data contrast was significant,P<0.05.Conclusion In the nursing of operating room,using the nursing method under the concept of humanized service can get higher satisfaction of patients and lower incidence of adverse reaction after operation.

关 键 词：手术室护理 人性化 服务理念 护理质量 干预护理 护理价值 

分 类 号：R612[医药卫生—外科学]