高校图书馆学科服务平台用户参与行为研究——以LibGuides为例  

Behavior Study of User Involvement in Subject Service Platform in University Library——Taking LibGuides as an Example

作　　者：郑德俊[1] 王敏 李杨 沈军威 Zheng Dejun;Wang Min;Li Yang;Shen Junwei

机构地区：[1]南京农业大学信息管理系 [2]宁波大学图书馆与信息中心

出　　处：《国家图书馆学刊》2020年第2期89-101,共13页Journal of The National Library of China

基　　金：国家社会科学基金项目“智慧融合视角下图书馆与用户共创知识服务价值的模式构建研究”(项目编号:19BTQ036)研究成果之一。

摘　　要：用户参与高校图书馆学科服务平台的建设与发展有助于提升学科服务水平,增强学科服务平台的生命力。文章采用实验方法,以S大学的LibGuides平台为例,构建观测指标,对用户参与高校图书馆学科服务平台的行为进行深入研究。通过观察和测量用户在不同参与阶段的认知、情感和行为表现发现,用户参与程度的加深会促进用户认知水平的提升,促进用户对学科服务平台情感的增强,同时也有助于推动用户进行“信息获取”“信息共享”“价值共创”等行为。总体来看,用户参与程度的加深会提升“用户满意度”和“用户持续使用意愿”。图3。表8。参考文献49。User involvement in construction and development of subject service platform in university library is helpful to improve the level of subject service and enhance the vitality of subject service platform.Taking LibGuides platform of S University as an example,this paper constructs observation indicators and conducts an intensive study of user involvement in subject service of university libraries by using experimental method.By observing and measuring the performance of users in aspects of cognition,emotion and behavior in different phase,this paper finds out that,the deepening of user involvement will improve the cognitive level of users,enhance the user s emotion to the subject service platform,and also help to promote the occurrence of user behaviors of information acquisition,information sharing and value co-creation.Overall,the deepening of user involvement will enhance the degree of user satisfaction and users continuous use intention.3 figs.8 tabs.49 refs.

关 键 词：LIBGUIDES 学科服务 用户参与 实验研究 

分 类 号：G258.6[文化科学—图书馆学] G252