应急信息服务的心智模型理论应用研究  

On the Application of Mental Model Theory in Emergency Information Service

作　　者：雒虹[1] 李晶[2] 尹飞[1] 毛伟林 Luo Hong;Li Jing;Yin Fei;Mao Weilin(Xi an Jiaotong University Library,Xi an 710049;Xi an Physical Education University,Xi an 710061)

机构地区：[1]西安交通大学图书馆,西安710049 [2]西安体育学院,西安710068

出　　处：《当代图书馆》2020年第2期10-15,共6页Contemporary Library

摘　　要：在应急信息服务中引入心智模型理论,通过“用户导向型”信息推介、资源保障和开展活动等服务,引导用户认知重组、增强信念。通过观察法、访谈法以及心理调查,归纳分析用户心智模型,探索新冠肺炎疫情下用户认知和行为影响因素,为应急信息服务提供依据。The theory of mental model is applied to emergency information service practice,guiding the users to reorganize cognition and enhance belief through“user-oriented”information promotion,resource support and activities.By means of observation,interview and psychological investigation,this paper induces and analyzes user mental models,explores factors affecting user cognition and behavior under Covid-19 epidemic,providing basis for emergency information service.

关 键 词：应急信息服务 心智模型 信息共享行为 认知 

分 类 号：G252[文化科学—图书馆学]