多维度医患纠纷防控体系建设的探索与实践  

Exploration and practice of the construction of multi-dimensional doctor-patient dispute prevention and control system

作　　者：吴婷[1] 陈虹[1] 黄红中[1] 曾中华[1] 刘仲琦 WU Ting;CHEN Hong;HUANG Hongzhong;ZENG Zhonghua;LIU Zhongqi(The First Affiliated Hospital of Sun Yat-sen University,Guangzhou 510000,China;不详)

机构地区：[1]中山大学附属第一医院,广东广州510000

出　　处：《现代医院》2020年第6期819-822,共4页Modern Hospitals

摘　　要：2013年以来,尽管国家和地方层面出台了一系列有关化解医患纠纷、维护医疗秩序的文件、措施,但纠纷总量仍处于高位水平。如何有效减少医患纠纷,保障医疗安全仍然是摆在医院管理者面前急需解决的问题。中山大学附属第一医院自2017年开始探索建设多维度医患纠纷防控体系,通过事前加强预防、事中妥善处置、事后加强整改以及形成院内、院外有效的多部门联动的纠纷管理模式,取得了投诉率和赔偿额"双降",医患满意度高的良好效果。Since 2013,although a series of documents and measures at the national and local levels have been issued to resolve doctor-patient disputes and maintain medical order,the total number of disputes is still at a high level.How to re-duce doctor-patient disputes effectively and ensure medical safety is still an urgent problem to be solved in front of hospital ad-ministrators.Since 2017,the First Affiliated Hospital of Sun Yat-sen University began to explore the construction of a multi-dimensional doctor-patient dispute prevention and control system.Through pre-existing prevention,proper disposal,rectifica-tion afterwards,and the formation of a multi-departmental dispute management model in and out of the hospital,getting the effects that the complaint and compensation rate have both dropped,the doctors'and patients'satisfaction is good.

关 键 词：医疗安全 医患纠纷 防控体系 

分 类 号：R197.323.4[医药卫生—卫生事业管理]