临床专科护士情绪智力、共情与支持性沟通的现状与关系分析  

Status and relationship analysis of emotional intelligence,empathy and supportive communication among clinical nurses

作　　者：郭洋村 周利华[1] 王维利[1] GUO Yangcun;ZHOU Lihua;WANG Weili(School of Nursing,Anhui Medical University,Anhui Province,Hefei 230032,China)

机构地区：[1]安徽医科大学护理学院,安徽合肥230032

出　　处：《中国医药导报》2020年第19期186-189,共4页China Medical Herald

基　　金：安徽省教育厅省级质量工程名师工作室(2014msgzs137);安徽医科大学校级软科学基金项目(2015xkjr01)。

摘　　要：目的 调查临床专科护士情绪智力、共情与支持性沟通的现状,并分析三者之间的关系.方法 采用方便抽样法,选取2018年7~9月安徽医科大学第一附属医院及中国科学技术大学附属第一医院的临床专科护士410名为研究对象,运用一般资料问卷、情绪智力量表、人际反应指针问卷与支持性沟通量表进行调查.结果 最终回收382份,有效回收率为93.2%.临床专科护士情绪智力、共情、支持性沟通总分分别为(82.63±11.76)、(46.00±9.13)、(70.64±5.64)分;观点采择、同情关心、自我情绪监测、情绪运用、情绪调节均与支持性沟通呈正相关(r=0.331、0.139、0.337、0.344、0.256,P< 0.01);个人痛苦与支持性沟通呈负相关(r=-0.012,P< 0.01);共情在情绪智力与支持性沟通之间起部分中介作用.结论 情绪智力与共情是临床专科护士支持性沟通的重要影响因素,管理者及临床专科护士应当注重提高护士的情绪智力与共情,使护士更加高效地为患者提供优质的护理.Objective To investigate the current situation of emotional intelligence,empathy and supportive communication among clinical nurses and analyze the relationship among them.Methods Convenience sampling was sued,from July to September 2018,410 nurses from the First Affiliated Hospital of Anhui Medical University and the First Affiliated Hospital of University of Science and Technology of China were selected as the study subjects,general information questionnaire,emotional intelligence scale,interpersonal response indicator questionnaire and supportive communication scale were used to investigate.Results Finally,382 copies were recovered with an effective recovery rate of 93.2%.The total scores of emotional intelligence,empathy and supportive communication were(82.63±11.76),(46.00±9.13)points and(70.64±5.64)points,respectively.Opinion selection,sympathy and care,self-emotional monitoring,emotional application and emotional regulation were positively correlated with supportive communication(r=0.331,0.139,0.337,0.344,0.256,P<0.01).Personal distress was negatively correlated with supportive communication(r=-0.012,P<0.01).Empathy was a mediator between emotional intelligence and supportive communication.Conclusion Emotional intelligence and empathy are important factors influencing the supportive communication of clinical nurses.Managers and clinical nurses should pay attention to improving the emotional intelligence and empathy of nurses,so that nurses can provide quality care to patients more efficiently.

关 键 词：临床专科护士 情绪智力 共情 支持性沟通 

分 类 号：R47-4[医药卫生—护理学]